Caromark Roofing & Exteriors recently replaced the shingles on 10 buildings at The Mews at Laurel Woods Townhouses. After the project was complete, we received a phone call from one of the townhouse owners who stated that her roof was leaking. We immediately sprang into action and sent our maintenance team to inspect the roof and repair any areas that could have been the source of the leak. At the same time, the owners of Caromark visited with the home owner and inspected the interior to evaluate the damage. Upon our inspection, we found that the damage was in the TV nook over the fireplace on the first floor of a two story townhouse. We could see that the soffit over the mantle was damaged and appeared to be infested with mold. Additionally, the trim paint was bulging and beginning to peel away. Without hesitation, we instructed our water mitigation team through Caromark Restoration (our fire smoke and water mitigation and restoration division) to set up on site and begin the water mitigation and mold containment process. This included removal of all drywall and trim above the mantle and around the soffit area. After doing so, we found that the roof had not leaked at all but instead found that the toilet in the master bathroom, directly above, was leaking around the drain flange. Understanding the severity of this situation, we informed the homeowner that we were looking at a Category 3 Black Water loss which is damage covered by her insurance company.
While our mitigation crews continued to demolition the damaged material and set up equipment to dry out and disinfect the area, we walked the homeowner though the process of filing an insurance claim and instructing her as to the terminology in order for her insurance carrier to get a full assessment of the loss. About a week later, we met the insurance adjuster on site to make sure the owner was fully compensated for her loss and, additionally, as a result of our experience, gave the insurance company the information they needed to subrogate back against the builder for faulty and improper building practices.
Remember, we discovered that this was not a roof leak but a toilet drain leak instead? Well, the reason the toilet drain leak was due to the builder installing a double wax ring under the toilet instead of an extended flange to compensate for the extra height a ceramic tile floor provides over a vinyl floor. This unit was three years old at the time of our discovery. Imagine how long this had been going on!
A few weeks later, we had rebuilt the area and the homeowner was back as good as new. We received much praise and many thank yous from the homeowner for the providential happenstance of Caromark being on this project. If it had not been for Caromark, she felt that she would have not had the guidance she needed to navigate the insurance claims process as she received A LOT of push back from her agent for even filing the claim. She was extremely grateful for our experience not only as general contractors, but also as licensed insurance adjusters.